PRIVACY POLICY
Last updated: 07 February 2025
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Au Charme De Bussy attaches great importance to the protection of its users' personal data. This privacy policy explains what data is collected, how it is used and what your rights are in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).
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1. Data collected
We collect various categories of personal data when you use our booking site:
- Identification data: surname, first name, e-mail address, telephone number.
- Booking data: dates of stay, number of people, specific preferences.
- Payment details: credit card number (via a secure service provider), billing address.
- Browsing data: IP address, type of device, cookies and similar technologies.
The collection of this data is necessary to process bookings and improve our services.
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2. Use of data
The data collected is used to:
- Manage bookings and payments.
- Communicate with customers (booking confirmation, assistance, information about the stay).
- Improve the user experience and personalise the service.
- Comply with our legal and regulatory obligations.
No personal data is sold or transferred to third parties without explicit consent.
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3. Sharing of data
We share certain data with third parties only in the following cases:
- Payment providers to secure transactions.
- Accommodation providers and partners involved in managing bookings.
- Legal authorities if required by law.
All our service providers comply with current data protection standards.
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4. Retention period
Personal data is kept for limited periods:
- Booking data: 5 years after the last transaction.
- Payment data: only as long as necessary for the transaction.
- Browsing data (cookies): 13 months maximum.
You may request the deletion of your data at any time (see section 6).
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5. Data security
We implement technical and organisational measures to protect your data against unauthorised access, loss or theft.
Transactions are secured using encryption protocols (SSL/TLS).
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6. Your rights
In accordance with the RGPD, you have the following rights:
- Right of access: to consult your personal data.
- Right of rectification: correct inaccurate information.
- Right to erasure (‘right to be forgotten’).
- Right to object to the processing of your data.
- Right to the portability of your data to another service.
You can exercise these rights by contacting us at aucharmedebussy@gmail.com. Verification of identity may be requested.
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7. Cookies and trackers
Our site uses cookies to improve navigation and measure the audience. You can manage your preferences via your browser settings or by using our cookie manager.
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8. Contact
If you have any questions about this privacy policy, you can contact us at :
- Email: aucharmedebussy@gmail.com
- Postal address: 12 Sente du Pont Couvé, 77600 Bussy-Saint-Georges, France
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If you feel that your rights are not being respected, you can lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés).